Your Authorised Dealer should be able to help you with your product selection but, to help you, we have listed some of the things that you should be aware of when making your selection.
As with all textile products, colours may vary slightly from batch to batch. Whilst every effort is made to ensure accurate colour matching from one batch to another, natural undyed wools can have inherent variations in colour due to factors such as the source of the fibre, the specific breed of the animal, and environmental and seasonal influences. Even with careful production processes, these natural variations can result in slight colour differences between batches.
To address this concern and if your requirements are particularly colour critical and you require an exact colour match, it is advisable to request a dye batch cutting from your Authorised Dealer before placing your order. By obtaining a sample from the specific batch you intend to purchase, you can assess its colour and ensure it meets your expectations.
If you are using the carpet in adjoining areas, please make sure you tell us so that we can take your cuts from the same colour batch.
All natural fibres will fade over time, and this process can be accelerated by prolonged exposure to strong sunlight. While natural undyed yarns may fade more noticeably than dyed fibres, Riviera Home’s carpets use yarns dyed to a high fastness, ensuring that, under normal conditions, the colour remains stable. However, even these dyed yarns may experience some change if exposed to direct sunlight for extended periods.
To minimise fading, consider using sun blinds, curtains, or UV-protective window films, particularly in south-facing rooms or areas with strong sunlight. These measures can help preserve the vibrant appearance of your carpet for longer.
When choosing a floor covering for sunlit areas, it’s important to take into account the natural fading tendencies of the materials to ensure they meet your expectations and suit the room’s level of light exposure.
Please consider the position of any seams, particularly when choosing Hand Loom broadloom. It may not always be possible to correctly align the lines in cut and loop hand woven broadloom where there is side to side matching involved.
All woven carpets should be cut from the face carefully following the row.
Loop pile carpets are easy to maintain and generally require less vacuuming than cut pile carpets. There are just a few things to remember though – cats and dogs with sharp claws can snag and pull the loops in your carpet. We recommend the use of a vacuum cleaner with an adjustable beater bar, preferably with soft brushes for use on our loop pile carpets.
All cut pile carpets may occasionally show pile reversal or water marking. This is a natural phenomenon resulting from where the carpet is laid, causing sections of the carpet’s pile to change direction and reflect light in a different way. Extensive research has taken place within the industry to establish what might bring about this change and it is not considered a manufacturing defect. Whilst the pile reversal may change the appearance of the carpet, it will not affect the wear performance of the carpet.
All carpets, whether they be loop or cut pile, will shed fibre when they are new. The fluff coming off the fibre is quite normal and you should vacuum your new carpet regularly with the correct choice of vacuum cleaner and it will soon cease shedding. This natural process will not affect the appearance or durability of your carpet.
Occasionally, you may notice an uneven tuft in a tufted carpet, where a single fibre sprouts above the rest of the pile. This is a normal occurrence and can be easily resolved. Simply use a pair of sharp scissors to carefully trim the tuft so it aligns with the surrounding carpet pile.
Important: Avoid pulling the tuft, as this can damage the carpet and potentially loosen additional fibers. Proper trimming ensures the carpet remains in excellent condition.
Pulled Loops
Carpet loops can occasionally be snagged or pulled by pets’ claws, stiletto heels, or even the rotating beater bar of a vacuum cleaner set too low. If you notice a pulled loop, avoid pulling or tugging on it further, as this could worsen the damage and potentially unravel more fibres.
To fix a pulled loop, use a pair of sharp scissors to carefully trim the pulled fibre flush with the surface of the carpet. For more significant damage, it’s best to consult a professional carpet repair service to restore the integrity of the carpet.
Tip: To minimise the risk of pulled loops, use a vacuum cleaner without a beater bar or one with an adjustable height setting, and keep pets’ claws trimmed.
Heavy furniture can cause depressions or crush the carpet pile over time. To minimise this, gently brush the affected area to help restore the pile. Using furniture castors or protective pads can also distribute weight more evenly and reduce the risk of crushing.
It’s important to choose an appropriate underlay to provide adequate protection against compression. Avoid overly soft or plush underlay, as it can amplify the effects of crushing at contact points beneath furniture.
For persistent depressions, consider using a steam iron on a low setting (without direct contact) to gently lift the fibres, or consult a professional for assistance.
Handwoven carpets are an artisan product and, as such, can have irregularities and imperfections which are considered part of their charm. Variations in weave, tension and shading create a carpet with its own distinctive character and, in turn, making it unique. Any irregularities found within a handwoven carpet are to be celebrated and not considered a manufacturing fault and are inherent to the beauty of a fine handmade carpet.
At Riviera Home, we take pride in providing luxurious, high-quality carpets that not only enhance the beauty of your living spaces but also prioritise durability and protection. The yarn in our wool and wool blend carpets are treated to guard against various environmental factors, including moths. We understand the importance of preserving the longevity and aesthetic appeal of your investment.
Riviera Home Carpets are treated to resist moth infestations, offering an added layer of protection to ensure the integrity of your flooring. The anti-moth treatment is designed to discourage moth activity, minimising the risk of damage to your carpet. However, it is essential to note that no treatment can guarantee absolute immunity.
While our carpets are crafted with the utmost care and attention to detail, external factors such as environmental conditions, cleaning practices, and individual circumstances can influence the effectiveness of moth resistance. Regular maintenance, including proper cleaning and care, is recommended to uphold the longevity and performance of your Riviera Home Carpet.
In the unlikely event of moth-related concerns, we advise customers to promptly address the issue by seeking professional assistance. Our terms and conditions of sale cover manufacturing defects, but they are not intended to extend to damages caused by external factors beyond our control.
Riviera Home remains committed to customer satisfaction and strives to provide products that meet the highest standards. We appreciate your trust in our brand and encourage you to refer to our care and maintenance guidelines for optimal carpet performance.
Spillages should be spot cleaned immediately. Always dab and not scrub with a clean cloth. Never saturate your carpet with water or cleaner as this may stain it. Dry extraction methods of cleaning spills and stains are recommended. Always test the cleaning method to ensure that the colour is not affected . Test in a small concealed area first. Please visit the WOW for more detailed information.
Tencel and bamboo fibres are hygroscopic; therefore, we advise that carpets containing these fibres are not installed in areas where there may be greater risk of spillage, as contact with liquids can cause permanent changes in their appearance. For major spillages, consult a professional carpet cleaner contractor.
We also recommend from time to time you use a professional carpet cleaning contactor to look after your carpets.
Application of any protective treatments such as Scotchguard is at the customer’s own risk and the use of any such protective treatment carries inherent risks, including the possibility of altering the appearance, texture, or performance of the carpet. Therefore, customers should weigh the potential benefits and risks before deciding to apply any treatment to their carpet. Riviera Home will not be held responsible or liable for any claim resulting from its use.
We recommend the use of chair mats under office chairs with rolling caster to preserve the appearance of your carpet and act as a deterrent towards accelerated wear.
Dragging heavy objects can put excessive strain on the carpet fibres, leading to pile distortion or even permanent damage. It is advisable to use furniture glides or lift heavy objects instead of dragging them across the carpet.
Regular and thorough vacuuming is the best care you can give to your carpet. It helps to remove dirt, debris and prevent soil build-up, thereby prolonging the beauty and lifespan of the carpet.
Below are some additional guidelines for effective vacuuming:
It is worth noting that while regular vacuuming is crucial for carpet maintenance, every product may react differently to various vacuums or techniques. It is not possible to know the specific reactions of every carpet to every vacuum and the responsibility for any damage caused by vacuuming lies with the user.
Aggressive vacuuming techniques, such as using a vacuum cleaner with a beater bar or brush roll that is too harsh for the carpet, can cause excessive fuzzing. Regular vacuuming with proper techniques, such as gentle strokes and appropriate attachments, can help maintain the carpet’s appearance while minimizing fuzzing.
By following these vacuuming guidelines and being mindful of the specific needs of your carpet, you can maintain its appearance and ensure its longevity.
Riviera HomeTM Authorised Dealers have fitting experts to make sure your carpet is properly installed; however, here are some basic principles which should be followed:
No claims will be considered on carpet that is cut or installed with visible defects, or installed with a pattern mismatch.
When deciding whether to apply a soiling or stain protecting product to your new carpet, please first consider the following:
If a topical soil protector is used and not applied properly, it may invalidate any claim raised for damage to the carpet.
Act fast to pick up any solid stains and blot up liquids with plain absorbent paper such as kitchen roll or a tea towel. Blot gently, changing the paper or towel as necessary.
Do not rub or scrub as this will distort the pile and cause permanent damage. Leave the pile of the carpet laying in its natural direction and allow the area to dry naturally.
Viscose is a natural fibre made from Cellulose and is more delicate than Wool. Water changes the texture of Viscose. Do not add water and do not rub or brush the pile. For stains consult a professional cleaning company immediately. Viscose carpets should only be used in dry areas.
The fibre is naturally absorbent and should not be placed in areas that are damp or where spills are likely to occur (e.g. kitchens, bathrooms, basement or porches).
Tencel® has the same silk like lustre as Viscose and is harder wearing and easier to clean. Water spills should not affect the carpet’s texture and should a slight yellow ring be left, it should disappear with time and use. Tencel® can be cleaned by a professional with care.
The information given above with regard to the care and maintenance of Viscose carpets applies equally to 100% Bamboo carpets. Do not add water and do not rub or brush the pile. For stains consult a professional cleaning company immediately. Bamboo carpets should only be used in dry areas. The fibre is naturally absorbent and should not be placed in areas that are damp or where spills are likely to occur (e.g. kitchens, bathrooms, basement or porches).
We do not recommend the use of carpet protection film as it can trap moisture and depending upon the film used leave a residue, both of which can be detrimental to the appearance of your carpet.